No, you do not need a doctor’s referral in order to see a psychologist. 

However, if you wish to claim a Medicare rebate ($98.95 per session), you will need to see your GP and obtain a valid Mental Health Care Plan for psychology sessions prior to your first appointment at True You Psychology. Please bring this along to your first appointment or ask your doctor to email a copy here.

Yes!

Culturally informed and responsive supervision is on offer to early-career registered Psychologists and therapists.

Helen is particularly eager to support those wishing to enhance their knowledge and skills working with trauma, Asian Australian clients and EMDR therapy.

*Please note that Helen is an EMDRAA Accredited Practitioner (Consultant in training) and she is unable to offer formal EMDR consultations counted towards EMDRAA Accreditation pathways.

NDIS clients please note we are only taking self-managed NDIS clients due to administrative limitations. In this instance, the client is required to pay the amount owing and present their NDIS management with a copy of their receipt in order to be reimbursed.

We request a minimum of 48 business-hours notice if you wish to cancel or reschedule your appointment.

If cancellation occurs less than 24 business-hours notice, or in the case of non-attendance, you will be charged a cancellation fee of 100% of the session fee.

Appointments which are cancelled within the 24 to 48 hours will incur a fee of 50% of the session total.

*A Halaxy processing fee will be applied in addition to all cancellation fee.

Cancellation fees for not eligible for Medicare rebates.

Your cooperation with this is very much appreciated, so that enough notice is provided for any cancelled appointments can be allocated to other clients on the waiting list.

That’s a tricky one…it depends!

Helen will discuss this with you in your first session together as each client’s therapeutic needs will differ depending on the nature of their presentation or difficulties.

Yes. Please check directly with your health fund providers to what rebate you may be eligible for, as this will vary across providers. The item number is ‘200’. Unfortunately, you will not be able to claim both a Medicare rebate and a health fund rebate for the same appointment.

Yes. We offer both phone and interactive video-conferencing sessions via Doxy.me.

You will need to ensure that the device you are using is fully charged, that you have a private space, good internet connection and that your device is set up in a stable position. In the event that there are technological issues, please have your phone nearby so that your psychologist can call you.

Helen does not write court reports.

True You Psychology is unable to provide crisis support. If you are in crisis, please contact Lifeline on 131 114, Kids Helpline (5 - 25 years) on 1800 55 1800, Suicide Call Back Service 1300 659 467 or 000 in an emergency.

The short answer is, no!

Whilst working to support clients of Asian heritage is a special interest at True You Psychology, we welcome and provide treatmnent to people of all backgrounds.